How It Works
How we protect your site, step by step.
Thorough and accountable from the first phone call to years of monitoring after, whatever you're protecting and wherever it is. Tap a stage below to see how it works, then check the common questions further down the page.
Stage 01 of 08
Enquiry
You tell us what you’re protecting and where.
- A call, email or web form, whatever’s easiest
- A short conversation about the site, the risk, and your timeframe
No obligation, no hard sell. Just a conversation about what you actually need.
Stage 02 of 08
Assessment and quote
We visit the site and build a quote around it.
- On-site visit to assess layout, access, power and risk areas
- We recommend the right mix of solutions for your site
- One fixed, all-inclusive quote, no hidden extras
You’ll know exactly what you’re paying for, and why.
Stage 03 of 08
Confirmation and scheduling
Sign off the quote, and we lock in your install date.
- Quote signed and confirmed
- Install date agreed and communicated clearly
- Site logistics sorted ahead of time
No surprises. You’ll know exactly when we’re on site.
Stage 04 of 08
Build and install
Our team prepares the solution, then sets it up on site.
- Cameras and units prepared and tested before deployment
- Installed and configured on site by our trained team
- Health and safety protocols followed throughout
Set up properly from day one. No shortcuts.
Stage 05 of 08
Live monitoring
AI watches every camera, 24/7, from the moment it’s live.
- AI overlay trained to detect real threats, not just movement
- Every camera monitored around the clock by an A1 graded monitoring team
- Activations sent straight to our monitoring team
You’re covered the second the system goes live, day or night.
Stage 06 of 08
Response and escalation
When something triggers, our team checks it, then acts.
- Monitoring team reviews footage in real time
- False alerts dismissed in seconds
- Real threats escalated: siren, key holder, guards, police, as per your notes
A real person checks every alert before anything happens.
Stage 07 of 08
Reporting and review
You get the full picture, and we follow up.
- After-action report detailing what happened and when
- Shared directly with you
- Follow-up call to review and adjust if needed
Nothing gets filed and forgotten. Every event is closed out with you.
Stage 08 of 08
Ongoing maintenance and innovation
We keep improving the system for as long as it’s on your site.
- Proactive battery swaps and power health checks
- Camera and connectivity issues caught and fixed before they become a problem
- Continuous improvements and new capabilities rolled out as our technology evolves
We don’t just maintain what’s there. We keep making it better.
Common Questions
If you've thought it, someone else has asked it.
Power & Setup
Coverage & Technology
Monitoring & Response
Cost & Contracts
Service & Support
Can't find what you're after?
Get in touchand we'll talk you through any specific questions you may have.